Refund Policy

1. Overview

At BuzzAutomarketing, customer satisfaction is our top priority. We strive to ensure that our products and services meet your expectations. However, if you are not satisfied with your purchase, you may be eligible for a refund under certain conditions.

This refund policy outlines the terms and conditions under which refunds are issued. Please read it carefully to understand your rights and obligations.

By using our services, you agree to comply with and be bound by this refund policy. If you do not agree with any part of this policy, please do not use our services.

2. Eligibility for Refunds

To be eligible for a refund, you must request it within 30 days of your purchase. Requests made after this period will not be eligible for a refund.

Refunds are only available for the initial purchase of a service. Renewals, upgrades, or additional features added after the initial purchase are not eligible for refunds.

Refund eligibility is determined based on the specific terms of the service purchased. Certain services may have different eligibility criteria, which will be outlined at the time of purchase.

3. How to Request a Refund

To request a refund, please contact our customer support team via email or through our website's contact form. Provide your order number, the reason for the refund request, and any relevant details.

Our support team will review your request and respond within 5 business days. We may ask for additional information or documentation to process your refund request.

If your refund request is approved, the refund will be processed using the original payment method. Please allow up to 10 business days for the refund to appear on your account.

4. Non-Refundable Items

Certain services and products are non-refundable. These include, but are not limited to, customized services, downloadable digital products, and third-party services integrated into our platform.

Additionally, any fees paid for setup, installation, or activation of services are non-refundable.

We will clearly indicate non-refundable items at the time of purchase. Please review the product or service description carefully before making a purchase.

5. Partial Refunds

In some cases, partial refunds may be issued at our discretion. Partial refunds are typically considered for services that have been partially delivered or used.

If a partial refund is approved, the amount will be calculated based on the portion of the service that was used or delivered. The remaining balance will be refunded to you.

Partial refunds are not guaranteed and will be determined on a case-by-case basis.

6. Subscription Services

For subscription-based services, refunds are only available for the initial subscription period if requested within 30 days of the purchase date.

Renewal fees for subscription services are non-refundable. To avoid being charged for the next subscription period, you must cancel your subscription before the renewal date.

If you cancel a subscription service, you will continue to have access to the service until the end of the current subscription period. No prorated refunds will be issued for unused portions of the subscription.

7. Chargebacks

If you initiate a chargeback with your bank or credit card company, your account with BuzzAutomarketing may be immediately suspended or terminated.

We reserve the right to dispute any chargeback and provide documentation to the financial institution to prove that the services were delivered as agreed.

To avoid any misunderstandings, we encourage you to contact our customer support team before initiating a chargeback. We are committed to resolving any issues amicably.

8. Refund Processing Time

Once a refund request is approved, we will process the refund within 5 business days. The time it takes for the refund to be credited to your account may vary depending on your financial institution.

Please note that weekends and holidays may affect the processing time. If you have not received your refund within 10 business days, please contact our customer support team for assistance.

We are not responsible for any delays caused by your bank or credit card company. Please check with them if you experience any issues with the refund.

9. Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the "last updated" date at the top of the page will be revised accordingly.

We encourage you to review this refund policy periodically to stay informed about our refund practices. Your continued use of our services after any changes to the policy will constitute your acceptance of the new terms.

If you do not agree with any changes to this policy, you should stop using our services and contact us to request the termination of your account.

10. Contact Information

If you have any questions or concerns about our refund policy, please contact our customer support team. We are here to help and will do our best to address your concerns promptly.

You can reach us by email at [email protected] or through our website's contact form. Please include your order number and a detailed description of your issue.

Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (EST). We strive to respond to all inquiries within 48 hours.